REFUND & RETURN POLICY
HF Royal Scent
www.hfroyalscent.com
contact@hfroyalscent.com
Last Updated: 30 August 2026
1. Our Commitment
At HF Royal Scent, we want you to be happy with your order. We sell imported perfumes from the UK, and our products are Made in the UK. If there is a problem with your order, please contact us and we will do our best to resolve it fairly and quickly.
2. When You Can Request a Return or Exchange
You may request a return or exchange within 7 days after you receive your order. Please contact us as soon as possible after delivery if you find a problem with your product.
3. Broken, Damaged or Wrong Product
If the perfume or product arrives broken, damaged, faulty, or is different from what you ordered, please contact us within 7 days of receiving it.
- We will arrange an exchange with the correct product, where the same product is available.
- If the same product is not available, we will discuss a suitable solution with you, including a refund where applicable.
- If the problem was caused by HF Royal Scent, we will cover the reasonable return delivery cost.
- Please keep the product, packaging and delivery materials until your return or exchange is confirmed.
4. Change of Mind / No Longer Want the Product
If you simply change your mind, no longer want the perfume, or ordered the wrong item, you may request a return within 7 days of receiving the order.
- You must send the product back to HF Royal Scent at your own expense.
- Return delivery charges in this case are your responsibility and will not be refunded by HF Royal Scent.
- The product should be unused, unopened and in its original condition and packaging.
- Any seal, box, label or packaging should remain intact where applicable.
- We will process the refund after the returned product is received and checked.
5. Products That Cannot Normally Be Returned
For hygiene, safety and product-quality reasons, we normally cannot accept a change-of-mind return if a perfume has been opened, used, sprayed, tested or otherwise altered. This does not affect your rights if the product is faulty, damaged on arrival, or not the product you ordered.
6. Return Conditions
To be eligible for a change-of-mind return, the product should be returned in the same condition in which you received it. We may refuse or reduce a refund where the product has been used, damaged after delivery, or is missing its original packaging or accessories, except where the problem was caused by us or the product was faulty when received.
7. How to Request a Return or Exchange
- Email us at contact@hfroyalscent.com within 7 days of receiving your order.
- Include your order number, name, phone number and a short explanation of the issue.
- For a damaged, broken, faulty or wrong item, send clear photos or a short video showing the product and packaging. This helps us understand the problem and arrange the correct solution.
- Wait for our instructions before sending a product back, unless we have already provided return instructions.
8. Return Delivery Costs
If you are returning an item because you changed your mind, ordered the wrong product, or no longer want it, you are responsible for the return delivery cost.
If the item is broken, faulty, damaged on arrival, or does not match your order and the issue is confirmed to be our responsibility, HF Royal Scent will cover the reasonable return delivery cost and arrange an exchange with the correct/new same product where available.
9. Refunds
Once we receive and inspect an approved return, we will confirm whether the refund is approved. Refunds will be made through the original payment method where reasonably possible.
The time for the money to appear in your bank account, card account or payment service may depend on the bank or payment provider. Delivery charges already paid may not be refundable for a change-of-mind return, except where applicable because the product was faulty, damaged, or incorrect.
10. Exchange of Products
For a confirmed broken, faulty or incorrect product caused by HF Royal Scent, we will exchange the item with the correct/new same product where available. If the exact product is unavailable, we will contact you to discuss the available options.
11. Damaged Package on Delivery
If your parcel appears seriously damaged when delivered, please take photographs of the parcel before opening it and contact us as soon as possible. If the product inside is damaged, send us photos or video so we can investigate and arrange the appropriate solution.
12. Important Notes About Perfumes
Perfumes are fragile and should be stored away from direct sunlight, excessive heat and moisture. HF Royal Scent is not responsible for damage caused after delivery by incorrect storage, misuse, accidental damage, or normal wear and tear.
13. Your Rights Under Pakistani Law
This policy is intended for customers in Pakistan and should be read together with applicable consumer-protection laws and regulations in Pakistan. Nothing in this policy is intended to remove or limit any legal right that a customer cannot lawfully waive. Where applicable law gives you a stronger right than this policy, the applicable law will apply.
14. Contact Us
For any return, exchange or refund request, please contact:
HF Royal Scent
Website: www.hfroyalscent.com
Email: contact@hfroyalscent.com
Return requests must be made within 7 days of receiving the product.
15. Policy Changes
HF Royal Scent may update this Refund & Return Policy from time to time. The latest version published on our website will apply to orders placed after the updated policy takes effect.