Privacy Policy

HF Royal Scent
www.hfroyalscent.com
contact@hfroyalscent.com

Last Updated: 31 August 2026

1. About This Privacy Policy

This Privacy Policy explains how HF Royal Scent (“we”, “us” or “our”) collects, uses, stores and protects information when you visit www.hfroyalscent.com or place an order through our website.

HF Royal Scent sells imported perfumes from the UK. Our products are Made in the UK. We respect your privacy and aim to collect only the information needed to operate our online store, process orders, deliver products and provide customer support.

2. Information We Collect

When you browse our website or place an order, we may collect information such as:

  • Your name.
  • Phone number.
  • Email address.
  • Billing and delivery address.
  • City and postal information, where needed for delivery.
  • Order details, including products purchased, order amount and order status.
  • Payment method information, such as whether you selected Cash on Delivery, bank transfer, JazzCash or Easypaisa.
  • Information you provide when you contact us about an order, return, exchange or complaint.
  • Basic technical information such as IP address, browser type, device information and website activity.

You do not need to create an account to place an order. Customers can complete an order as a guest.

3. How We Use Your Information

We may use your information to:

  • Process and confirm your order.
  • Arrange delivery.
  • Contact you about your order, delivery, return, exchange or refund.
  • Respond to customer-service questions.
  • Process and verify payments.
  • Prevent fraud, misuse and unauthorized transactions.
  • Maintain and improve our website and customer experience.
  • Keep appropriate business and transaction records.
  • Comply with applicable legal requirements.

4. Payment Information

We may offer Cash on Delivery, bank transfer, JazzCash and Easypaisa. Depending on the payment method, payment-related information may be handled by the relevant payment service or bank. We use payment information only as necessary to receive, verify or reconcile payment for your order.

We do not intend to collect or store your complete card PIN, password or other confidential authentication credentials on our website. Please never send such information to us by email or WhatsApp.

5. Delivery and Courier Services

We use PostEx for order delivery. To deliver your order, we may provide PostEx with information necessary to complete delivery, such as your name, phone number, delivery address, order reference and relevant delivery details.

6. WhatsApp and Customer Support

We may use WhatsApp for customer service and order-related communication. If you contact us through WhatsApp, we may receive and keep the information you provide so we can respond and manage your request.

If we later use WhatsApp or other platforms for promotional communication, we will handle customer information in accordance with applicable requirements and, where appropriate, provide an opt-out choice.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies provided by WordPress, WooCommerce, our theme, plugins or other website functions. Cookies are small files stored on your device that help a website remember information and operate correctly.

They may be used to:

  • Keep the shopping cart and checkout working.
  • Maintain a browsing session or remember certain preferences.
  • Support website performance and basic usage functions.

We are not currently claiming that the website uses a specific analytics, advertising or cookie-consent service. Cookie use may change as we add or update website features and plugins.

8. Google Analytics and Other Analytics

We may add analytics tools in the future to understand website traffic and improve our store. At present, we are not making a specific claim that Google Analytics or another named analytics service is active. If we introduce such a service, we will update this Privacy Policy as appropriate.

9. Advertising, Social Media and Influencer Marketing

We are currently building our website and product presence and are not currently using Meta advertising or social-media tracking on the website. We may later promote our products through social media, influencers, product samples and online advertising.

If we introduce advertising pixels, social-media tracking, remarketing tools or similar technologies, the relevant information and choices will be described in an updated Privacy Policy and, where required, appropriate consent or controls will be provided.

10. When We Share Your Information

We do not sell or rent your personal information. We may share limited information when necessary to operate the store, including with:

  • PostEx, for delivery and shipment.
  • JazzCash and Easypaisa, where required to process or verify payments.
  • Banks or payment-related service providers for bank-transfer payments.
  • Website hosting, WordPress/WooCommerce, security, technical-support or service providers that help us operate the website.
  • Professional advisers or authorities where disclosure is required by applicable law or necessary to protect our legal rights.

We aim to share only information reasonably necessary for the relevant purpose.

11. How We Protect Your Information

We take reasonable steps to protect customer information from unauthorized access, misuse, loss or disclosure. However, no website or internet transmission can be guaranteed to be completely secure.

12. How Long We Keep Information

We keep order and customer information for as long as reasonably necessary to process orders, handle returns and refunds, provide customer support, maintain business and accounting records, prevent fraud, resolve disputes and meet applicable legal obligations.

When information is no longer needed, we may delete it or securely remove or anonymize it where appropriate.

13. Your Privacy Choices and Requests

You may contact us at contact@hfroyalscent.com to ask what personal information we hold about you, request correction of inaccurate information, or ask about deletion where deletion is legally and practically possible.

Some information may need to be retained because of an order, accounting requirement, fraud-prevention need, dispute, legal obligation or other legitimate reason.

14. Children’s Privacy

Our website is intended for customers who can legally make purchases. We do not knowingly collect personal information from children for independent purchases. If you believe a child has provided personal information to us without appropriate permission, please contact us.

15. Third-Party Websites and Services

Our website may contain links or connections to third-party services, payment providers, courier services or social-media platforms. Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, payment methods, delivery services, marketing activities, plugins or legal requirements change. The updated version will be posted on this page with a revised “Last Updated” date.

17. Contact Us

HF Royal Scent

Website: www.hfroyalscent.com

Email: contact@hfroyalscent.com

For privacy questions or requests, please email us with enough information for us to identify your request and order, if applicable.

18. Important Note

This Privacy Policy is written for the current operation of HF Royal Scent’s online store in Pakistan. It is intended to clearly explain our privacy practices in simple language. It is not a substitute for legal advice. If the store later expands its advertising, analytics, payment, international sales or data-processing activities, this policy should be reviewed and updated.